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Welcome to Haunted Bunny, where things are a little spooky, a little quirky, and always made with care. We want you to be absolutely thrilled with your purchase. If something feels off, don’t worry, we’re here to help.

Need Help?

• Reach Out: Send us an email at contacthauntedbunny@gmail.com or use our contact form. We’ll get back to you within 24–48 hours (usually faster, unless we’re chasing ghosts).
• Order Issues: Need tracking help, sizing info, or made a mistake with your order? Message us as soon as possible so we can work our magic.
• Response Time: We Respond to Messages 7 Days a Week, even on Halloween!

Returns & Exchanges 🎁

Sometimes things don’t work out—and that’s okay! Here’s how our return process works:

• Return Window: Items can be returned within 30 days of delivery.
• Condition: Items must be unused, unworn, and in their original packaging
• No-Return Zone: Personalized, final sale, or perishable items are not eligible for return.
• How-To: Email us at contacthauntedbunny@gmail.com or use our contact form:  with your order number and reason for return. We’ll guide you through the next steps.
• Refunds: Once your return is safely back in our hands, we’ll issue a refund to your original payment method. (In some cases this may exclude shipping costs or taxes incurred. We can clarify this on a per item basis.
• Exchanges: Want to swap for a different size or style? Let us know in your email, and we’ll help make it happen.

Damaged or & Broken Things 💔

If your order arrives damaged or not quite right, email us within 7 days of delivery. We’ll send a replacement or issue a refund—no spooky strings attached.

Return Shipping

Customers cover return shipping costs (unless the item was damaged or incorrect).

We recommend using a trackable service so your package doesn’t vanish into the void.